Frequently Asked Questions

WHAT COUNTRIES DO YOU SHIP TO?

We ship worldwide from Taipei, Taiwan.  Please see our Shipping page for more information.

WHAT KIND OF PAYMENTS DO YOU ACCEPT?

Paypal, Visa, Mastercard, Discovery and American Express through the Paypal checkout system.

WILL I BE CHARGED CUSTOMS DUTIES/IMPORT VAT?

Yes, you may be charged customs duties.  Customs duties and additional taxes levied by your country are the responsibility of the buyer; we have no control over the amount that may incur.  Please contact your local customs office to enquire about additional costs that may be involved.   If you refuse the package for any reason the original shipping cost, the cost of shipping the package back and any import duties/taxes that may arise for us will be deducted from your refund.

I PURCHASED A DRESS FOR FULL PRICE TWO WEEKS AGO AND IT'S ON SALE NOW FOR 50% OFF; CAN I GET A REFUND OF THE DIFFERENCE?

For sale items, we offer a 7-day price match policy.  Contact us with your name, invoice number and item name and we will refund you the price difference.  Any purchases made before the 7-day period are not eligible. Send all requests to: myorder@theoliveshoppe.com

ANOTHER ECOMMERCE SITE HAS THE SAME ITEM AS YOU GUYS FOR LESS; CAN YOU MATCH THE PRICE? 

Yes!  We're happy to price match any item on our site if you find the same item for less on another legitimate ecommerce site (auction sites not eligible).  We price our products at MSRP (manufacturer's suggested retail price) and strive to bring the fairest price possible but if you find the same item for less on another ecommerce site, we'll be happy to refund the difference.  Item has to be by the same designer, same color option and material. Price match not eligible if the item is cheaper because of promo or coupon codes applied to their site.  Email us the item link and after you made the purchase, we will refund you the difference.  Send all requests to: myorder@theoliveshoppe.com

WHAT IF I DON'T SEE MY SIZE UNDER THE SIZE OPTIONS?
The size is out of stock. 

WHAT IF I ENCOUNTER ANY ERRORS  CHECKOUT?

If you encounter any errors during checkout, please make sure that the billing address and shipping address are the same.  Sometimes if you are using your credit card abroad instead of your home country,  problems arise as well.  If you still encounter problems, please email us to send you a direct payment invoice. 

CAN I CHANGE MY ORDER?

We can help you change your order if it has not yet been processed and shipped out.  After processing and shipment, orders cannot be changed.

IT'S BEEN TWO WEEKS AND I STILL HAVEN'T RECEIVED MY ORDER; WHERE IS IT?

Usually parcels that take longer than the estimated delivery time to arrive are being held by your country’s customs office; sometimes they may hold it up to 45 days before being released. Airmail/First Class mail cannot be tracked during transit. If you still have not received your item after 30 days, we can start an investigation for you.

CAN I EXCHANGE SOMETHING FOR A DIFFERENT SIZE?

Measurements and sizing are clearly stated in the item description, along with a size chart for reference. We recommend reading over the details carefully before committing to buy. We are able to make an exchange if the size you want is still available. It is recommended that you make a purchase for the one you want to exchange for first to guarantee its availability; we cannot otherwise hold it for you.

Clothing must be returned in new condition in its original packaging (unwashed, unaltered and unworn with tags attached, if any).  Shoes must be returned in new condition in its original packaging (unworn with tags attached and original dustbag, if any).  Please try on shoes on a carpeted surface.   

Before sending a package back to us, please email us  for authorization and return address.  Packages must be postmarked within 14 days from receipt. Items must be securely packaged and sent via a reliable shipping method.  Olive Shoppe reserves the right to refuse the exchange or refund if the item comes back to us damaged or if it goes missing during transit.