Payment + Shipping
We accept Visa, Mastercard, Discover, American Express, and Paypal through the Paypal checkout system.
Olive Shoppe ships all goods from our offices in Taipei, Taiwan. We will dispatch your goods within 24hrs from receiving your order, excludiing weekends and holidays.
TAIWAN, HONG KONG, MACAU : FREE EXPRESS MAIL SERVICE
WORLDWIDE : FREE EXPRESS MAIL (EMS) SERVICE FOR ORDERS OVER $275
OTHERIWSE, YOU HAVE AN OPTION OF $10 FOR AIRMAIL SERVICE (10-18 BUSINESS DAYS)
OR $25 FOR EXPRESS MAIL (EMS) SERVICE (5-7 BUSINESS DAYS).
International Customers Please Note: Some packages may be levied a tax once they land in the recipient's country. These customs duties are to be paid by the recipient of the package and Olive Shoppe has no regulations over how much tax is charged. If a package is refused and sent back to us, the original shipping amount , any taxes that may occur coming back into our country, and any additional freight charges will be deducted from the original order's refund amount. Please contact your local custom's office to get an idea of how much duty may be charged for your purchase.
RETURNS + REFUNDS
We strive to provide our customers with the best customer service available and if for any reason you are unsatistifed with your purchase, please contact us within 24hrs from receiving your order to apply for a refund application. All goods must be sent back to us within 14 days to be eligible for a refund.
All goods must come back in its original state (unworn, unwashed, unaltered and with all tags attached).
The return shipping costs are the responsibility of the buyer and please ensure the shipping method is traceable and secure. If a returned package is lost or damaged during transit, a refund will not be issued.
We will process your refund within 48hrs of receiving the goods.
Please note: All sale items and/or items bought with coupon codes are not eligible for refunds. They are all final sale.